Frequently Asked Questions
View our privacy policy here.
We do not post out tickets. See faqs for more info.
TICKETS
- How does it work?
- What ID do I need?
- What if I can't go?
- What if the event is cancelled?
- How much are your booking fees?
- My tickets haven't arrived...
- I didn't receive my ticket email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
REALLOCATION
How can I change the name on (reallocate) my ticket(s)? »
To reallocate your ticket(s) log in to your WeGotTickets account and click on “My Tickets” then “Reallocate”.
You can reallocate tickets up until midnight on the day before the event (or midnight on Thursday for weekend events).
When an event has ‘Limited Reallocation’ you have two hours in which to reallocate the tickets. Reallocation is disabled for some events all together, in the event of this the person who bought the tickets must attend the event with all other members of their party.
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.